All parcels are sent out using a tracked mail service. Your tracking number will be emailed to you within 24 hours of your order being sent out.
Please note: The expected delivery times below are given to us by the shipping companies, occasionally parcels are delayed. Allow extra time for your order to arrive and check your tracking number before contacting us.
Shipment Variating from 6 to 20 days depends on the country of destination. The most European nations are reachable between 10 to 14 days. In the past, we even got shipments in 8 days to the USA where another Shipment took almost 20 days to Germany.
Please note: International orders can be delayed or held up in customs. Allow extra time for your order to arrive and check your tracking number before contacting us.
For all international orders, the following applies:
1) We are not liable if the package is taken, held, or destroyed by customs (it is the customer’s responsibility to deal with the import costumes) In the event your parcel is held in the postal facility you have the option to ask for a one-time replacement shipment detailed conditions, please read at the Replacement Guaranty page.
2) There will be NO REFUNDS given on international orders once the item(s) have been shipped unless they are returned to us. We do not refund shipping cost for international orders.
3) All refunds on international orders are credited back to the customers, less the original shipping costs.
4) Some, but not all, packages can be tracked before they cross the border into your country using the tracking number provided to you at the time of shipment via www.Track24.com and/or UPS/EMS.
5) All packages, once they have passed through customs into your country, are handed off to your local mail service and may be trackable under the same information via their website or by phone.
Countries we do not ship to
The country list includes Algeria, Brazil, Cuba, Egypt, Iran, Iraq, North Korea, Palestinian Territories, Sudan, Syria,
Returning unopened and unwanted items is easy. Just Email our customer support they will give you the appropriate address to return it to.