Replacement Guarantee

All parcels we ship via Courier service by Registered Priority Mail Express and comply with international shipping regulations related to the shipping of duty-free items.

DutyFreeKing offers for each order a one-time replacement Guarantee in events like shipment lost, stolen,  seized, or held at the postal facility for over thirty-five days.

The conditions are straightforward. We will replace the Product at ZERO product price. Each parcel we need to reship will cost 29 EUR courier fee which would be paid by the customer before we send out the replacement shipment. The maximum Cigarette quantity for EU shipments is 400 cigarettes in a single Parcel. Rest of the world 600 cigarettes in a single parcel. The replacement shipment is valid one time for each order.

Special conditions for the following Brands:
Sobranie Black Russian costs an extra fee of 25 EUR for a Block of ten packs and Cigaronnes an additional Fee of 20 EUR for a Block of ten packs.

Shipping time range from 30-60 business days from the day your order is under dispatch.

Conditions Valid for orders from 24-11-2018

Some shipping insights:

We pack in each carton twenty single packs of cigarette (400 cigarettes). This measure ensures the restrictions about the value of Duty-Free products is not exceed.

Each parcel we pack separately, and for safety reason, shipped with a distance between 2-3 days. Means the shipments will arrive in intervals when ordered more than one carton.

Please make sure to fill out the full shipping address details when filling out the order form. We like to make sure you receive your order as soon as possible at your doorsteps.